Shipping

Items purchased are usually shipped within 3 business days of your payment. Christopher William offers a flat rate of $10 for parcel post with tracking within Australia. International shipping rates are calculated using Australia Post rates automatically when International Shipping is selected.
All items shipped are covered by Australia Post insurance.

Refunds

Refunds offered only if merchandise paid for and received is not the merchandise ordered, or if the merchandise paid for is lost in transit and is lost for a period of at least three weeks, or if the merchandise is faulty. Christopher William goods are not mass-produced goods. Christopher William is willing to explain and describe everything in detail about every item on display, through email or conversation, to prospective customers, so that the customer might completely understand the nature of the item in question before payment is made.

Returns

Returns not accepted save in the case of faulty merchandise, or if merchandise paid for is not merchandise ordered, or if a return is part of an exchange process.

Exchanges

Exchanges welcome where goods are returned at customer’s postage cost, and within two weeks of delivery, and in the same condition as originally sent. Should the item exchanged be of less value than the item taken in lieu, a credit to the value of the difference will be issued. If applicable, extra postage charges will be applied in the case of exchanges.